Delivery & Returns – lellikelly

Delivery & Returns

We are happy to refund or exchange any item (including sale items) within 21 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).

  • Fill in the returns form enclosed with your order (download here ), stick the address label on the parcel and add stamps.
  • Package your items carefully, with each item in it's original perfect condition and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
  • Remember to label your parcel 'Returned unwanted GB merchandise' to avoid import duties.
  • Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).
  • The details of this will also be posted to your account.
  • Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
  • For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.

For a more convenient service, we can arrange a return for you. A fee of £10.00 (for up to 2 kilos) will be deducted from your order total for this service.

Lelli Kelly Clothing (Breevo Ltd) The Granary, Highfield Farm Clyst Road, Topsham Exeter, EX3 OBY


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